Where’s my order?

Please be aware that multi case orders may become separated. Please contact us if you do not receive the balance of your order within three working days.

By phone: 020 8858 9147

By email: orders@davy.co.uk

Returns, Refunds and Cancellations

Sale or return is available. All goods returned must be in a reasonable condition and only unopened cases will be accepted. A minimum collection charge of £7.95 will be applied to all sale or return orders.

Any damaged bottles must be reported within 48 hours of delivery. A full refund will be given on receipt of the damaged bottles.

Orders may be cancelled up to seven working days from receipt of delivery provided that all wines are unopened and in their original condition.

To cancel an order customers should contact the Customer Service team on 020 8858 6011, fax details on 020 7716 3366, or email orders@davy.co.uk. It is your responsibility to keep the wines safe and in their original condition until collection is made.

In the event of customer cancellation full refunds will only be given if we are notified at least 7 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

In the event that a tasting is cancelled, Davy’s shall offer customers a full refund.

Delivery, Collection and Cancellations

Contents:

Delivery

Collection from our venues

Breakages

Faulty Wines

Delivery surcharges

Stock availability and substitutions

Wine sold In Bond

Returns

Glass Hire

Cancellations

Event Refunds and Cancellations


Delivery

At Davy’s we pride ourselves on our service levels and strive to offer a first class service. We follow up every order to make sure you’re completely happy and that your wine has arrived in perfect condition. Should you have a query or problem please contact a member of the team who will be pleased to help on 020 8858 9147 or email orders@davy.co.uk. Your satisfaction is paramount so if you haven’t enjoyed a wine we want to hear about it.

Delivery is FREE FOR ORDERS OVER £100 to a single UK mainland address*. All other orders are charged £9.95 per UK mainland delivery address*. Excludes items purchased in bond where delivery will be charged at cost.

FREE LOCAL DELIVERY, available when you order six bottles or more, or over £75, to a single address (includes SE10, SE3, SE7, SE8 and SE13). Please call the customer service team on 020 8858 9147.  Please allow up to 5 days for delivery.  For orders required in less than 5 days, our standard terms apply.

When placing your order you can request for wines to be signed for when delivered or left in a safe place if a specific instruction is given. Please note that we cannot accept responsibility for any subsequent loss or damage which occurs once the consignment has been left.

Wines ordered before 12pm should be delivered within 48 hours (working days). If for any reason this is not possible, we will contact you to let you know.

 

Orders are normally delivered between 8am and 6pm Monday to Friday.

We always do our very best to achieve our stated delivery times but please note we cannot be responsible for circumstances beyond our control including, but not limited to, adverse weather conditions and supplier & 3rd party / carrier difficulties.

Please be aware that multi case orders may become separated. Please contact us if you do not receive the balance of your order within three working days.

In the event of redelivery being required Davy’s retain the right to charge an additional minimum fee of £9.95.

By placing an order you are confirming that you are at least 18 years old, we reserve the right to cancel an order if we are unsure of this.

Collection from our venues

Orders can be collected from any of our wine shops or bars free of charge with no minimum order. Just type the name of the bar/wine shop into the delivery address box and we will refund you the cost of delivery (if charged). Orders will be available for collection within three working days.

Breakages

Goods should be inspected upon delivery and any breakages reported immediately, within two days of delivery at the latest. Please call 020 8858 9147 or email orders@davy.co.uk to arrange a replacement or credit.

Faulty Wines

If you find a wine that has been bought from us to be faulty please retain the packaging and receipt and contact us to discuss. Please call the customer service team on 020 8858 9147 or email orders@davy.co.uk

Stock Availability and substitutions

We do our utmost to ensure every wine listed will be available to you. However by their very nature wines have limited availability, so from time to time we may run out of a particular wine or vintage. When this happens we will contact you to an offer alternative wine or send the next available vintage.

Delivery surcharges

Next day deliveries can be arranged for an additional charge based on weight.

Pre 12pm deliveries can be arranged for an additional charge of £12.

Deliveries can be made on Saturdays for an additional charge based on weight.

Please contact our customer service team on 020 8858 9147 or orders@davy.co.uk for further information on any of the above.

*Please note that deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland may take longer and are subject to a surcharge. View delivery costs in your area here. Please contact 020 8858 9147 if you require any further information.

For deliveries outside the UK mainland please contact the team for a bespoke quote.

Area and postcodesPrice for 1-12 bottlesPrice for 13-24 bottles
Scottish Highlands Mainland
AB37-AB46, AB51-AB56, FK17-FK21, IV2-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PA80, PH15-PH50,
£25£35
Scottish Islands
All HS, IV41-IV51, IV55-IB56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA80, PH41- PH44, All ZE
£30£42
Isles of Scilly (TR21-25)£12£20
Jersey (JE)£90£162
Channel Islands (GY)£90£162
Isle of Man (IM)£90£162
Northern Ireland (BT)£40£70
 Isle of Wight (PO30-PO41)£25  £35

Wine sold In Bond (IB)

Wines sold In Bond (IB) will not receive a 5% discount or free delivery. These wines will be subject to duty and VAT at the prevailing rates if you wish to remove from bond. Wines remaining in bond will incur storage charges of £11.95 per year (or part thereof). Handling will be charged at £2.40 per case. Onward delivery will be charged at cost.

Returns

Wines are available on Sale or Return, by prior arrangement only, for orders of 96 bottles or more. Beers, soft drinks and spirits are available on Sale or Return for delivery and collection but only in addition to wine orders. All returns are at the customer’s expense. Returns must be made within 28 days of original delivery and goods must be in a resalable condition. We reserve the right to only accept back up to 40% of the original order. For further details please contact a member of customer services 020 8858 9147.

Glass Hire

Free glass loan is available within Greater London but only for events where the entire drink order is placed with Davy’s, with a minimum of 48 bottles of wine. A deposit of £1.50 per glass is taken upon delivery, which will be refunded when returned. Any breakages must be paid for. Glasses must be returned clean and polished otherwise a cleaning fee of £1.50 per glass will be incurred. Returns are at the customer’s expense.

Cancellations 

You may cancel your order at any time until seven working days after the day the goods are delivered. Cancellations should be made in writing or by email at orders@davy.co.uk. Where goods have already been delivered there may be a charge to cover the collection. Wines must be returned unopened and in their original condition. It is your responsibility to keep the wines safe until collection is made.

Where a payment does not meet our required security checks we reserve the right to cancel and credit in full.

Event Refunds and Cancellations

In the event of customer cancellation full refunds will only be given if we are notified at least 7 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

In the event that a tasting is cancelled, Davy’s shall offer customers a full refund.

Payment Methods

Payment can be made using Maestro, Visa, Mastercard, American Express or cheques made payable to ‘Davy’s Wine Merchants’.  Please note that full payment will be taken in pounds sterling at the time of ordering.

Non-acceptance of an order may be the result of non-authorisation from your issuing bank for payment. 

In the event of non-payment of accounts (including storage charges), Davy & Co Ltd reserves the right to exercise a lien over and/or to sell some or all of a customers’ reserves and to deduct from the proceeds of sale any outstanding amounts.

How To Order

Wines, spirits, tickets to tastings, and other wine related goods may be ordered via the following means:

Telephone 020 8858 6011
Via our website www.davy.co.uk
orders@davy.co.uk

In writing to:

Davy’s Wine Merchants
161-165 Greenwich High Road
London
SE10 8JA

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