Rewards FAQ

How can I join Premier Cru Rewards?
The easiest way is to visit any participating Davy’s Wine Bar or El Vino Wine & Tapas bar and pick up a card. Alternatively, visit the Premier Cru Rewards page on our website and request a card, which will be posted to you.

How do I register my card?
I you have already picked up a card from a wine bar, please visit our Rewards web page and click the button to activate it, then enter your card number.

Do I have to register my card in order to earn points?
No, you can start earning straight away, however, you can only redeem points and benefits once you have fully registered online.

My card number will not register?
When you visit our Rewards web page and click on Activate Card, then choose the option that you already have a card.  Please enter your card number without any spaces.

Will my data be passed onto other companies?
We will not share your data with any thirdrd party unless you have agreed to us doing so.

Can I earn points on all my purchases?
Points will be accumulated when you buy food and drink from any participating Davy’s Wine Bar or El Vino Wine & Tapas Bar, when you shop for online from our website or purchase wine from any of our shops. Points cannot be earned on cigars or tobacco products.

How many points do I get?
You will earn 3 points for every £1 that you spend.

Do my points have any cash value?
The cash value of each point is 0.00001 pence.

Can I earn points on a discount offer of food or wine?
Yes, points will be earned on the value of the transaction less the discount or benefit.

Do my points ever expire?
Yes, unused points will expire three years from the date they were accrued.

Does my card have an expiry date?
No, however any cards showing no activity for 3 years or more will be cancelled.

What happens if I forget my card?
Please speak to a member of the team who will request your registered details, in order that your points may be manually updated (please allow seven working days). Points can be added to your account on proof of receipt up to seven working days from your visit.

What happens if I lose my card?
If you lose your card please email [email protected] and a replacement will be sent to your pre-registered address. Existing points will be transferred to your new card.

How can I update my details?
Your address details can be amended when you log in and navigate to the ‘My Account’ section of the website. To update your email address or telephone number please email [email protected] quoting your card number, your existing details and the new details that you would like replaced on the system, alternatively please call 020 7407 9670.

How do I check how many points do I have?
To check your card balance please login to your account on our website – you will find the link to this in the top right corner of the screen.  Your points balance will be displayed under the Rewards tab. You can also visit any Davy’s Wine Bar or El Vino Wine & Tapas Bar, where a member of the team can swipe your card to confirm your current balance.

How do I redeem my points?
If you choose to redeem points online, you are able to do this after choosing your wines and then visiting your Basket.  Your wines will then be delivered to your registered address. Orders of £100 or more are delivered free to UK mainland addresses. Alternatively collection can be made from any Davy’s Wine Bar or El Vino Wine & Tapas Bar.

If you wish to redeem your points in a wine bar for please speak with any member of the team.

Are there any limits on the number of points that I can redeem?
Yes, the minimum number of points that you can redeem in bar is 250 and maximum is 10,000 (redemption values of £2.50 and £100).

What do I get with my points?
Registered card holders can redeem their points for money off their food and drinks bill or wines to take away from any participating wine bar; or any wine, tasting tickets or gift online from Davy’s Wine Merchants (excludes some fine wines and en primeur)

If I don’t have enough points can I top them up with a part payment?
Yes, if you do not have enough points available for a particular wine or drink or dish in a wine bar, you can top up using a secure card payment online.

How long will my Wine Rewards take to arrive once ordered?
Wines ordered through the Wine Rewards scheme should take no longer than five working days to arrive.

What do I do if the address I registered with is not the one that I want my wines to be delivered to?
Your address details can be updated on online when you log in and go to ‘My Account’ section of the website.

Is there a telephone number I can call if I have further questions?
Yes, the Davy’s Premier Cru Rewards support line 020 7407 9670 manned from 9am – 5pm Monday – Friday.

How do I cancel my card?
If you no longer wish to use the Rewards Scheme please email [email protected] and your card and points will be cancelled.