Returns, Refunds and Cancellations

Sale or return is available. All goods returned must be in a reasonable condition and only unopened cases will be accepted. A minimum collection charge of £7.95 will be applied to all sale or return orders.

Any damaged bottles must be reported within 48 hours of delivery. A full refund will be given on receipt of the damaged bottles.

Orders may be cancelled up to seven working days from receipt of delivery provided that all wines are unopened and in their original condition.

To cancel an order customers should contact the Customer Service team on 020 8858 6011, fax details on 020 7716 3366, or email It is your responsibility to keep the wines safe and in their original condition until collection is made.

In the event of customer cancellation full refunds will only be given if we are notified at least 7 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

In the event that a tasting is cancelled, Davy’s shall offer customers a full refund.