Contents:
Stock availability and substitutions
Event Refunds and Cancellations
How much does delivery cost?
Delivery is free of charge on orders over £150 from our website (please see Delivery for more information).
For all other enquiries, please contact orders@davy.co.uk
At Davy’s we pride ourselves on our service levels and strive to offer a first class service. We follow up every order to make sure you’re completely happy and that your wine has arrived in perfect condition. Should you have a query or problem please contact a member of the team who will be pleased to help on 020 8858 9147 or email orders@davy.co.uk. Your satisfaction is paramount so if you haven’t enjoyed a wine we want to hear about it.
Delivery is FREE FOR ORDERS OVER £150 to a single UK mainland address*. All other orders are charged £12.95 per UK mainland delivery address*.
When placing your order, please ensure you fill in any ‘safe place’ instructions in the box provided. If your order is a gift, please include contact information for the recipient. Please note that we cannot accept responsibility for any subsequent loss or damage which occurs once the consignment has been left in a safe place.
Wines ordered before 12pm should be delivered within three working days. If for any reason this is not possible, we will contact you to let you know.
Orders are normally delivered between 8am and 6pm Monday to Friday.
We always do our very best to achieve our stated delivery times but please note we cannot be held responsible for circumstances beyond our control including, but not limited to, adverse weather conditions, or supplier, third party or carrier related difficulties.
Please be aware that multi case orders may become separated. Please contact us if you do not receive the balance of your order within three working days.
In the event of redelivery being required Davy’s retain the right to charge an additional minimum fee of £12.95.
By placing an order you are confirming that you are at least 18 years old, we reserve the right to cancel an order if we are unsure of this.
*Please note these options aren’t available for deliveries to Jersey, Channel Islands, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland. Deliveries to those specific areas may take longer and are subject to a surcharge (below). Post-Brexit we have also suspended all export delivery services including those to Northern Ireland.
| Area and postcodes | Price for 1-12 bottles | Price for 13-24 bottles |
|---|---|---|
| Scottish Highlands Mainland AB37-AB46, AB51-AB56, FK17-FK21, IV2-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PA80, PH15-PH50, |
£25 | £35 |
| Scottish Islands All HS, IV41-IV51, IV55-IB56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA80, PH41- PH44, All ZE |
£30 | £42 |
| Isles of Scilly (TR21-25) | £12 | £20 |
| Jersey (JE) | £99 | £170 |
| Channel Islands (GY) | £99 | £170 |
| Isle of Man (IM) | £99 | £170 |
| Northern Ireland (BT) | Suspended | Suspended |
| Isle of Wight (PO30-PO41) | £25 | £35 |
Please contact our customer service team on 020 8858 6011 or orders@davy.co.uk for further information on any of the above.
Goods should be inspected upon delivery and any breakages reported immediately, within two days of delivery at the latest. Please call 020 8858 9147 or email orders@davy.co.uk to arrange a replacement or credit.
If a wine purchased from Davy’s appears faulty, please contact the customer services team immediately. In the first instance we will usually offer a replacement bottle, or if unavailable, a credit to the replacement value of the wine. Please note we may need the wine to be returned to Davy’s for inspection. Many wines are made to drink young and have optimum drinking windows – these can be seen on our website drinking guide. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. Refunds and exchanges of wines are only valid within 12 months of delivery. Please call the customer service team for further information 020 8858 6011 or email orders@davy.co.uk
Stock Availability and substitutions
We do our utmost to ensure every wine listed will be available to you. However by their very nature wines have limited availability, so from time to time we may run out of a particular wine or vintage. When this happens we will contact you to an offer alternative wine or send the next available vintage.
Wines are available on Sale or Return, by prior arrangement only, for orders of 96 bottles or more. Beers, soft drinks and spirits are available on Sale or Return for delivery and collection but only in addition to wine orders. All returns are at the customer’s expense. Returns must be made within 28 days of original delivery and goods must be in a resalable condition. We reserve the right to only accept back up to 25% of the original order. For further details please contact a member of customer services 020 8858 9147.
Return collections: Return collections can be arranged if customers wish to return all or part of their order for £12.95. Please note that a surcharge will be applied to postcodes that incur additional delivery fees.
You may cancel your order at any time until fourteen working days after the day the goods are delivered. Cancellations should be made in writing or by email at orders@davy.co.uk. Where goods have already been delivered there may be a charge to cover the collection. Wines must be returned unopened and in their original condition. It is your responsibility to keep the wines safe until collection is made. Fine and rare wines are sold as seen; Davy’s reserves the right not to accept returns relating to provenance or condition.
Where a payment does not meet our required security checks we reserve the right to cancel and credit in full.
Event Refunds and Cancellations
In the event of customer cancellation full refunds will only be given if we are notified at least 7 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.
In the event that a tasting is cancelled, Davy’s shall offer customers a full refund.
Davy's Wine Merchants
161-165 Greenwich High RoadGreenwich
London
SE10 8JA
Copyright © Davy’s 2008 ‐ 2026
Davy & Co Limited ‐ Registered in England: 129564, VAT number: 206 0019 24. Davy’s of London (Wine Merchants) Limited ‐ Registered in England: 963147. Mullins & Westley Ltd ‐ Registered in England: 380261.