Delivery, Collection and Cancellations

Contents:

Frequently Asked Questions

Delivery

Delivery surcharges

Age Restriction

Referral Scheme

Storage

Bonded Storage

Collection from our venues

Breakages

Faulty Wines

Stock availability and substitutions

Wine sold In Bond

Returns

Glass Hire

Cancellations

Event Refunds and Cancellations


FAQs

I’ve ordered from a Wedding Gift List, where will this be delivered?
If your order is part of a Wedding Gift List, this will be added to the happy couple’s cellar and delivered all together to their requested address. Please note the Wedding List details should be indicated within the delivery note section.

I’ve ordered an en primeur/ wine under bond, how long will it be until I can take delivery?
Wines bought en primeur are shipped to your chosen address or storage facility when ready from the winery. Typically for Bordeaux en primeur, this is 2 years following the en primeur offer. For Burgundy and other regions it can vary, please enquire for more information.
Some bonded wines are offered from stock and may be available immediately. Duty & VAT will be applicable to all bonded wines requested for delivery to mainland UK and EU addresses.

Do you offer storage?
We offer both bonded and duty paid storage, please see our website for further details: https://www.davywine.co.uk/cellar-storage/

How much does delivery cost?
Delivery is free of charge on orders over £150 from our website (please see Delivery for more information). Delivery charges for wines from our bonded warehouse (en primeur orders and most Fine Wine offers) can be viewed here.

For En Primeur/ Bonded and Fine Wine enquiries, please contact [email protected]
For all other enquiries, please contact [email protected]


Delivery

At Davy’s we pride ourselves on our service levels and strive to offer a first class service. We follow up every order to make sure you’re completely happy and that your wine has arrived in perfect condition. Should you have a query or problem please contact a member of the team who will be pleased to help on 020 8858 9147 or email [email protected]. Your satisfaction is paramount so if you haven’t enjoyed a wine we want to hear about it.

Delivery is FREE FOR ORDERS OVER £150 to a single UK mainland address*. All other orders are charged £9.95 per UK mainland delivery address*. Excludes items purchased in bond and en primeur.

FREE LOCAL DELIVERY, available when you order six bottles or more, or over £75, to a single address (includes SE10, SE3, SE7, SE8 and SE13).  Please allow up to 5 days for delivery.  For orders required in less than 5 days, our standard terms apply.

When placing your order you can request for wines to be signed for when delivered or left in a safe place if a specific instruction is given. Please note that we cannot accept responsibility for any subsequent loss or damage which occurs once the consignment has been left.

Wines ordered before 12pm should be delivered within 3 working days. If for any reason this is not possible, we will contact you to let you know.

Orders are normally delivered between 8am and 6pm Monday to Friday.

We always do our very best to achieve our stated delivery times but please note we cannot be held responsible for circumstances beyond our control including, but not limited to, adverse weather conditions and supplier & 3rd party / carrier difficulties. 

Please be aware that multi case orders may become separated. Please contact us if you do not receive the balance of your order within three working days.

In the event of redelivery being required Davy’s retain the right to charge an additional minimum fee of £9.95.

By placing an order you are confirming that you are at least 18 years old, we reserve the right to cancel an order if we are unsure of this.

Delivery surcharges

Next day deliveries and pre 1pm deliveries can be arranged for an additional charge of £3.00*. Please note orders must be placed before 12pm on the previous working day.

Deliveries can be made on Saturdays before 1pm for an additional charge of £27.00*. Please note orders must be placed before 12pm on the previous working day.

*Please note these options aren’t available for deliveries to Jersey, Channel Islands, The Isle of Man, The Isle of Wight, The Scilly Isles and some areas of Scotland. Deliveries to those specific areas may take longer and are subject to a surcharge (below). Post-Brexit we have also suspended all export delivery services including those to Northern Ireland.

Area and postcodes Price for 1-12 bottles Price for 13-24 bottles
Scottish Highlands Mainland
AB37-AB46, AB51-AB56, FK17-FK21, IV2-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PA80, PH15-PH50,
£25 £35
Scottish Islands
All HS, IV41-IV51, IV55-IB56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA80, PH41- PH44, All ZE
£30 £42
Isles of Scilly (TR21-25) £12 £20
Jersey (JE) £99 £170
Channel Islands (GY) £99 £170
Isle of Man (IM) £99 £170
Northern Ireland (BT) Suspended Suspended
Isle of Wight (PO30-PO41) £25 £35

Please contact our customer service team on 020 8858 6011 or [email protected] for further information on any of the above.

Deliveries from our fine wine list and private reserve

Collection from our venues

Orders can be collected from our wine shop in Greenwich free of charge with no minimum order. Just select the option within the drop down list once in the checkout section. Orders should be available for collection within one working days. We will let you know when you will be able to collect.

Breakages

Goods should be inspected upon delivery and any breakages reported immediately, within two days of delivery at the latest. Please call 020 8858 9147 or email [email protected] to arrange a replacement or credit.

Faulty Wines

 If a wine purchased from Davy’s appears faulty, please contact the customer services team immediately.  In the first instance we will usually offer a replacement bottle, or if unavailable, a credit to the replacement value of the wine. Please note we may need the wine to be returned to Davy’s for inspection.    Many wines are made to drink young and have optimum drinking windows – these can be seen on our website drinking guide. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund. Refunds and exchanges of wines are only valid within 12 months of delivery.  Please call the customer service team for further information 020 8858 9147 or email [email protected]

Stock Availability and substitutions

We do our utmost to ensure every wine listed will be available to you. However by their very nature wines have limited availability, so from time to time we may run out of a particular wine or vintage. When this happens we will contact you to an offer alternative wine or send the next available vintage.

Wine sold In Bond (IB)

Wines sold In Bond (IB) and/or en primeur are not eligible for discounted case rates and will not be included in special offer. These wines will be subject to duty and VAT at the prevailing rates if you wish to remove from bond. Wines remaining in bond will incur storage charges and onward delivery will be charged. Full storage and delivery terms for bonded wines can be found here.

Returns

Wines are available on Sale or Return, by prior arrangement only, for orders of 96 bottles or more. Beers, soft drinks and spirits are available on Sale or Return for delivery and collection but only in addition to wine orders. All returns are at the customer’s expense. Returns must be made within 28 days of original delivery and goods must be in a resalable condition. We reserve the right to only accept back up to 25% of the original order. For further details please contact a member of customer services 020 8858 9147.

Glass Hire

Free glass loan is available within Greater London but only for events where the entire drink order is placed with Davy’s, with a minimum of 48 bottles of wine. A deposit of £1.50 per glass is taken upon delivery, which will be refunded when returned. Any breakages must be paid for. Glasses must be returned clean and polished otherwise a cleaning fee of £1.50 per glass will be incurred. Returns are at the customer’s expense.

Cancellations 

You may cancel your order at any time until seven working days after the day the goods are delivered. Cancellations should be made in writing or by email at [email protected]. Where goods have already been delivered there may be a charge to cover the collection. Wines must be returned unopened and in their original condition. It is your responsibility to keep the wines safe until collection is made.

Where a payment does not meet our required security checks we reserve the right to cancel and credit in full.

Event Refunds and Cancellations

In the event of customer cancellation full refunds will only be given if we are notified at least 7 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

In the event that a tasting is cancelled, Davy’s shall offer customers a full refund.