Terms & Conditions

We do our utmost to make sure that every wine listed on our Wine Shop price list and website is available to you. However, by their very nature, wines have a limited availability, so from time to time, we may run out of a particular wine or vintage. For this reason ABV’s and vintages may change without prior notice. When this happens, we will try to contact you to offer suitable alternatives.

Glass hire

Wine glasses can be hired by the dozen when wine is purchased from our Wine Shop. Glasses must be collected from the Wine Shop and returned on a mutually convenient date.  Delivery and collection is available in the Greater London area at the customer’s expense.   A £1.50 deposit per glass will be charged and is fully refunded on the return of all unbroken glasses. Glasses must be returned clean and polished otherwise a cleaning fee of £1.50 per glass will be incurred.

Special Offers

Any special offer, sale or bin end wines are offered on a first come first served basis and subject to stock remaining unsold.  Wines bought from a sale list or bin end selection will not be eligible for any further case discount other than the initial saving shown.  No further discount will be applied to sale, promotional or bin end bottles or cases.  Online voucher codes cannot be used against bin end, sale or promotional items.
All attendees of Davy’s ticketed events must be 18 years or over. Anyone that appears under the age of 25 will be asked to produce photographic identification with proof of age.

Database Collection

Customer details are collected when you:

  1. Place an order with us.
  2. Purchase tickets to our tastings.
  3. Enter prize draws and competitions.
  4. Request to receive information about Davy’s.

We collect information about our customers to provide the best level of service possible, inform about forthcoming promotions, special offers and events. Davy’s do not pass details to any third party.
If you no longer wish to receive information from Davy’s please email info@davy.co.uk or call 020 8858 6011.
For any further enquiries please call our wine shop on 020 8858 9147 where a member of the team will be delighted to help.

Competitions and Prize draws

Prize draws take place in Davy’s offices.
Winners are chosen at random and notified by post, email or telephone immediately after the draw.
The judge’s decision is final and no correspondence will be entered into.
Prizes must be claimed within 28 days of notification, after that prizes become invalid and a replacement winner will be drawn.
No purchase necessary.
Entrants must be aged 18 years or over.
Employees of Davy’s or their families are not eligible to enter.
Davy’s reserve the right to withdraw any promotion at any time.
Delivery date to be arranged by mutual agreement between Davy’s and the prize winner. In the event of a re-delivery being required we retain the right to charge.

Breakages

Goods should be inspected upon delivery and any breakages reported immediately, within two days of delivery at the latest. Please call 020 8858 9147 or email orders@davy.co.uk to arrange a replacement or credit.

Faulty Wines

If you find a wine that has been bought from us to be faulty please retain the packaging and receipt and contact us to discuss. Please call the customer service team on 020 8858 9147 or email orders@davy.co.uk

Returns & Refunds

Wines are available on Sale or Return, by prior arrangement only, for orders of 96 bottles or more. Beers, soft drinks and spirits are available on Sale or Return for delivery and collection but only in addition to wine orders. All returns are at the customer’s expense. Returns must be made within 28 days of original delivery and goods must be in a resalable condition. We reserve the right to only accept back up to 40% of the original order. For further details please contact a member of customer services 020 8858 9147.

Order cancellations

You may cancel your order at any time until seven working days after the day the goods are delivered. Cancellations should be made in writing or by email at orders@davy.co.uk. Where goods have already been delivered there may be a charge to cover the collection. Wines must be returned unopened and in their original condition. It is your responsibility to keep the wines safe until collection is made.

Where a payment does not meet our required security checks we reserve the right to cancel and credit in full.

Event refunds & cancellations

In the event of customer cancellation full refunds will only be given if we are notified at least 7 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

In the event that a tasting is cancelled, Davy’s shall offer customers a full refund.

 

Click here to see Davy’s Premier Cru T&Cs.